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Return Policy

  • Return for refund or replacement within: 60 days of the invoice date

  • Please contact us for a Return Merchandise Authorization (RMA) number prior to shipping your return.

  • This is our Standard Return Policy. All items on our site are covered by this policy with the exception of gift certificates. Items must be postmarked for return to CJ’s BUTTer within 60 days of the invoice date. 

Overall Return Guidelines

These are CJ’s BUTTer’s (“CJ’s BUTTer”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the cjsbutter.us website. For questions regarding products produced by CJ’s BUTTer purchased elsewhere please contact us. All returns must meet the overall guidelines in order for either the return or replacement policy to apply.

    • All product returns and exchanges require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting us here.

    • All products that are new with the retail packaging never opened can be returned to CJ’s BUTTer within 60 days of the invoice date.

    • All sales are final on gift certificates. These are not eligible for return or replacement.


Products received by CJ’s BUTTer in any of the following conditions are not eligible for return and may be rejected:

  • Any product that was not sold on the CJ’s BUTTer website

  • Any product that does not exhibit the described reason for the return (i.e., A return initiated for an unopened product that is found to have been used)

  • Any product with missing, damaged, altered, or otherwise unreadable labeling and or packaging.

  • Any product that is returned without all original packaging and all other items originally included with the product

    • Refund returns received in this condition may be rejected.

  • Any product that exhibits physical damage

    • If you received your product damaged, please see Report a shipping problem for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

  • Any product for which you have submitted a mail-in rebate

  • Any product which appears tampered, customized, or altered in any way

 Due to the consumable nature of our products, items that have been opened may not be returned unless the product is found to be defective. Please try scents in the mini sizes or contact us to request a scent tester of the specific scent(s) you are considering before purchasing full size product. All of our products are also available as Unscented.

Return Shipping

If you have received the wrong product, the product doesn't match what was shown on our site, we have made some other shipping error, or you have received a defective product there will be NO charge for a return label. To receive a prepaid return label at no charge please contact us. Customers returning product due to any other reason are responsible for all shipping costs incurred.

Refunds

Refunds will be made either to the original form of payment or as store credit. Alternately product replacement may be requested.

Replacement

The option for replacement is dependent on the availability of the item.

You return You receive
  • Defective items (no fault of customer) at anytime

  • Unopened items returned in the original condition as shipped within 60 days of the invoice date

  • Wrong item shipped or item does not match what was shown on the CJ’s BUTTer® website within 60 days of the invoice date

  • Items damaged in shipping reported within 5 business days of package receipt

100% of the item's purchase price

OR

Product replacement



Rejected items will be returned to the customer

Please note:

  • CJ’s BUTTer items purchased as gifts are refunded as store credit only.

  • Non-returnable purchases include gift certificates, opened consumable items that are not defective (e.g., CJ’s BUTTer Shea Butter Balm, Spritz) and items that are user damaged.



Additional Return Information

Package Specials

Package Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a package may be returned individually for replacement in accordance with the return policy.

If an individual package item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your package discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the package in order to receive a refund.
- For example: if your package discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

Promotional Items

We may offer free promotional items with our products. For example, a CJ’s BUTTer Tub may come with a free Lux Lotion or a CJ’s BUTTer Carcass Cleaner may come with a free CJ’s BUTTer Mini. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.