- Return Policy
Return for refund or replacement within: 15 days of the invoice date
This is our Standard Return Policy. All items on our site are covered by this policy with the exception of gift certificates. Items must be postmarked for return to CJ’s BUTTer within 15 days of the invoice date.
Overall Return Guidelines
These are CJ’s BUTTer’s (“CJ’s BUTTer”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the cjsbutter.us website. For questions regarding products produced by CJ’s BUTTer purchased elsewhere please contact us. All returns must meet the overall guidelines in order to be considered the return or replacement policy to apply.
All products that are new with the retail packaging never opened can be returned to CJ’s BUTTer within 15 days of the invoice date to be reviewed for a refund or exchange.
All sales are final on gift certificates. These are not eligible for return or replacement.
Products received by CJ’s BUTTer in any of the following conditions are not eligible for return and may be rejected:
Any product that was not sold on the CJ’s BUTTer website
Any product that does not exhibit the described reason for the return (i.e., A return initiated for an unopened product that is found to have been used)
Any product with missing, damaged, altered, or otherwise unreadable labeling and or packaging.
Any product that is returned without all original packaging and all other items originally included with the product
Refund returns received in this condition may be rejected.
Any product that exhibits physical damage
If you received your product damaged, please see Report a shipping problem for guidelines and instructions on how to resolve this issue. This would not be considered a return.
Any product which appears tampered, customized, or altered in any way
Due to the consumable nature of our products, items that have been opened may not be returned unless the product is found to be defective. Please try scents in the mini sizes of the specific scent(s) you are considering before purchasing full size product. All of our products are available in Unscented.
If you have received the wrong product, the product doesn't match what was shown on our site, we have made some other shipping error, or you have received a defective product there will be NO charge for a return label. To receive a prepaid return label at no charge please contact us. Customers returning product due to any other reason (e.g. accidentally ordered the wrong product or scent) are responsible for all shipping costs incurred.
Refunds will be made either to the original form of payment or as store credit (once we have received the product(s) or if management determines an immediate refund is applicable). Alternately product replacement may be requested.
The option for replacement is dependent on the availability of the item.
|You return||You receive|
100% of the item's purchase price
CJ’s BUTTer® items purchased as gifts are refunded as store credit only.
Non-returnable purchases include gift certificates, opened consumable items that are not defective (e.g., CJ’s BUTTer Shea Butter Balm, Spritz) and items that are user damaged.
Additional Return Information
Package Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a package may be returned individually for replacement in accordance with the return policy.
If an individual package item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your package discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the package in order to receive a refund.
- For example: if your package discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.
Promotional Items / Gift Packs
We may offer free promotional items with our products. For example, a CJ’s BUTTer Tub may come with a free CJ’s BUTTer Lip Balm or a CJ’s BUTTer Carcass Cleaner may come with a free CJ’s BUTTer Mini. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total. To receive a full refund on the purchase of any Gift Pack, all items must be unopened and returned in their original packaging. The cost of any item not returned will be deducted from the refund total.