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FAQ

Q:   What are the ingredients in CJ’s BUTTer?

A:  The only ingredients in original BUTTer are shea butter, olive oil, coconut oil, lanolin, beeswax, cocoa butter, Vitamin E and colloidal oatmeal.  The Quick Stick has the same ingredients, except there is no lanolin.  Fragrance or essential oils are only added if you choose to have it scented.  For our PLUS formula we exclude lanolin and oatmeal, and add sesame and neem oils.

Q:   Why does CJ's BUTTer say that it contains nuts?

A:  While coconut is in the palm family it has been determined to be a tree nut by the FDA for purposes of labeling. Shea Butter is a vegetable fat yielded from the Shea nut. Shea Butter is also considered a nut for labeling purposes. 

Q:   Why does CJ's BUTTer say that is contains soy?

A:  The Tocopherol (Vitamin E) used in our products is derived from soy.

Q:   Does CJ's BUTTer contain gluten?

A:  No. CJ's BUTTer products are all gluten free. The colloidal oatmeal used in several of our products is certified gluten free. 

Q:   Does CJ's BUTTer contain any parabens or phthalates?

A:  No. We have been very careful to insure that all of our fragrance oils are free from both parabens and phthalates.

Q:   How do I become a retailer of CJ's products?

A:   We require proof of a storefront through a live and up-to-date URL and/or proof of your brick and mortar (a picture of the outside and inside merchandising of your store will suffice). We'll also need your tax id number and/or seller's permit for our records before we're able to disclose our wholesale information. Please create an account on this website and then contact us through the website with your information and we'll notify you when your account is upgraded to a wholesale account. This process shouldn't take more than 1 business day.

Q:   I just received my CJ’s Original BUTTer®. It seems kind of separated and grainy, unlike others I’ve received. What’s wrong and can I fix it?

A:   There is nothing wrong with your BUTTer. Since we don’t add any kind of stabilizer to our formulation and all the products are all natural, BUTTer will sometimes need a little more TLC than we are accustomed to in commercial products or those with all the ingredients you can’t pronounce! Shea butter will sometimes become grainy due to the heat during transit in the summer or because of temperature fluctuations. It’s not a problem, unless you don’t like it.

If you’d prefer your BUTTer to be creamy, please follow these instructions.

Take the lid off of your pot/tub or the cap off of your tube. If using a tube, grab a coffee mug and stand the tube in the mug, with the opening up. Put your container in the microwave for 15 seconds. When finished, open the microwave and check the temperature of the container. If it is hot, wait for a minute or so until it is cool (we don't want the container to melt). If using a tube, check the container, keeping in mind that your coffee mug might be hot. Repeat this process, checking the container each time and allowing it to cool to prevent the container from melting, until the BUTTer® is liquid. Remove the container, using a potholder (especially if you have tube in a coffee mug; we don't want you to get burned, either) and, keeping in mind the liquid is hot, put your lid back on your pot/tub/tube. From here, you can allow the BUTTer® to set back up at room temperature. Your crystals, so long as the BUTTer® sets back up at a steady temperature, should now be gone.

Q:   Is CJ’s BUTTer completely cloth diaper-safe? Even when used with synthetic fibers? Do I need to use a liner?

A:   Yes!! CJ’s BUTTer is completely cloth diaper safe. No liner needed. It will not cause repelling OR staining and washes out easily with hot water and detergent/soap. There is only a very small amount of lanolin in the formula and it melts away easily in the wash.

Q:   My child (or dog) just ate some CJ’s BUTTer. Should I be concerned?

A:   CJ’s BUTTer® is edible (although I don’t think it tastes particularly delicious) and is made with food grade ingredients. If a large amount is ingested, you may notice a slight laxative effect when it reaches the large intestine, but unless your child (or dog) is allergic to one of the ingredients, you shouldn't notice any adverse reactions. If you’re still concerned, please call poison control. (This is what we were told when we called.)

Q:   How can CJ's BUTTer® PLUS be used to help with cradle cap?

A:   Apply the PLUS liberally and massage gently. Reapply as needed, especially immediately following bathing as traditional shampoos can often increase drying.

Q:   Do you offer co-ops?

A:   Unfortunately, we do not allow co-ops. We require a reseller's license to sell our products and do our best to treat our retailers as fairly as possible. Co-ops make selling difficult for them, so we have discontinued them.