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Report a Shipping Problem

Please contact us immediately if your order:

  • has not been delivered and it has been:

    • 1 week or more since it shipped and it is to be delivered within the U.S.

    • 3 weeks or more since it shipped and it is to be delivered to a country other than the U.S.

    • 6 weeks or more since it shipped and it is to be delivered to an APO/FPO address

  • shows "delivered" when you track it, but you have not received it

  • was damaged in shipping

Important Information:

APO/FPO packages may take to 2-6 weeks for delivery.

Packages shipping to any country other than the U.S. are generally shipped First-Class Package International Service. These deliveries generally take between 1 to 3 weeks to arrive, although the USPS does not guarantee delivery dates or times.

Shipping time does not start counting until after your order ships out. Please watch the email address you provided for your order for shipping notification which will include a tracking number.


Please inspect your package right way, before signing for the delivery. Do not sign for or accept delivery of any packages that are visibly damaged without first inspecting their contents. If the delivery person refuses to allow you to inspect the merchandise, ask him or her to wait while you contact their office or customer service department. If the merchandise appears to be damaged, please refuse delivery of the item and notify us immediately by clicking here.

In the event you have signed for/received a shipment and you subsequently find there to be damage that was concealed by the packaging, do not throw away the packing materials or cartons or there will be no basis for a claim to file on your behalf. Concealed damage is damage that occurred either at the factory or during shipment that is not obvious without removing the packaging. If you discover concealed damage, stop unwrapping or un-packaging the shipment and contact us immediately.